A provider could ask about the room, current difficulties and desired outcome. The customer would identify what they want to keep and the time available. An introductory session would establish the scope, followed by a preparation checklist and a record of decisions, without requiring photographs of private documents as part of the initial enquiry.
An illustrative example to adapt to your business. It does not represent a completed project in this municipality.
Are before-and-after photographs useful?
They can illustrate your approach when you have permission to share them. Hide identifying documents and objects, and describe each example as an individual case rather than a promised outcome.
Can a package be offered before seeing the room?
A time-based package can work when its scope is clear. The exact outcome depends on the volume involved and customer decisions; explain that before accepting a booking.