If a workshop repaired bags, its form could ask about material, damage location and photographs. Staff would say whether a workshop examination is needed. A quote would identify replaced parts and possible appearance differences. After approval, updates would show receipt, repair and readiness for collection, with an item photograph helping identify the correct bag when it is returned.
An illustrative example to adapt to your business. It does not represent a completed project in this municipality.
Could a repair be confirmed from photographs alone?
A photograph can guide the enquiry, but material and seam access may need examination. The page should distinguish an initial view from a quotation the workshop has actually confirmed.
How would a different replacement colour be presented?
The workshop could show the proposed option and request approval before working. The quote would retain that choice so both parties understand what the completed repair is expected to look like.