A business could offer a preparation form covering the address, building type, requested tasks and optional photos. The customer would indicate whether someone will be present. Staff would review access and availability before confirming a visit. A separate record for each property would prevent confusion when one owner submits requests for several addresses.
An illustrative example to adapt to your business. It does not represent a completed project in this municipality.
Does the website need a very large map?
A list of served municipalities is often clearer. Identify trips requiring review and any potential travel charges before offering the customer a visit window or confirming availability.
Should the enquiry form request an access code?
Avoid asking for one at first contact. Arrange a separate exchange after confirmation and collect only the information needed to assess the initial request and plan the visit.