If you print booklets, the enquiry could collect finished size, page count, quantities and binding preference. Customers would submit a clearly identified file. You would check technical characteristics and provide a proof. Production would begin after approval; a new document version would reopen that approval step to prevent an older attachment from being printed simply because it remains in the conversation.
An illustrative example to adapt to your business. It does not represent a completed project in this municipality.
Can a document created on a phone be submitted?
Yes, when its format fits your process. The form explains accepted file types, and your team checks the available quality before confirming that the requested print run can proceed.
How should proof corrections and approval differ?
Separate actions let customers request a change or approve a version. The record preserves that decision and identifies the precise file it applies to before production is started.