For a repair service, we could start with appliance categories and then request the brand, model and symptoms. A photograph of the identification label would help identify parts. Staff could classify enquiries as accepted for drop-off, missing information or unsupported equipment. The website would explain any assessment charge before customers travel and clearly show how an accepted appliance should be brought in.
An illustrative example to adapt to your business. It does not represent a completed project in this municipality.
Should a list of supported brands be published?
Yes, when it reflects equipment the business actually handles. A note about parts availability prevents that list from becoming an unconditional promise that every appliance can be repaired.
Can a photograph produce a final price?
A photograph can guide a response but does not replace assessment. The form can support a conditional estimate or recommend drop-off when the issue requires direct inspection.