A workshop could request the make, model, nameplate photograph and observed symptoms. Customers would choose drop-off or a collection request requiring review. Assessment would remain separate from the repair quote. Once the quote is accepted, tracking would show the current stage and notify the customer when the machine is ready for collection.
An illustrative example to adapt to your business. It does not represent a completed project in this municipality.
Should the customer be asked to dismantle the machine?
The form should request only information available without technical intervention. The workshop can later explain appropriate transport preparation for the actual machine that will be brought in.
How can parts-related delays be explained?
Distinguish assessment time from parts availability. An update can tell customers when a parts order is confirmed without announcing a repair completion date that has not been verified.